Dothi Healthcare welcomes feedback, compliments, concerns and complaints. Feedback helps us understand what we are doing well and where we can improve.
You have the right to raise a concern or make a complaint about the supports you receive. Making a complaint will not result in unfair treatment or disadvantage in the way Dothi Healthcare provides services.
You may make a complaint yourself or ask a family member, friend, nominee, advocate, Support Coordinator or another person you trust to assist you. You may also submit feedback or a complaint anonymously.
External complaints
If you would prefer to raise the matter outside Dothi Healthcare, you can contact the NDIS Quality and Safeguards Commission:
- Phone: 1800 035 544
- TTY: 133 677
- National Relay Service: ask for 1800 035 544